|A.1 General Office Skills
|• Managing information
• Records management
• Developing filing system
• Managing office supplies, Program materials and office equipment
• Setting up appointment
• Time management
||Office support staff, front
desk officers, and staff
dealing with the office.
||Participants are able to manage
information, file in a system
and dispense office supplies
effectively by using skills,
techniques and tools given in
|A.2 Effective Meeting and Minute Taking
- How to organize a meeting
- Basic to a successful meeting
- How to run the meeting effectively?
- The qualities of a good facilitator
- What to evaluate in a success meeting?
- How to take minutes appropriately?
from all agencies, and
the chairperson of the
||Participants are able to run
the meeting effectively, using
parliamentary techniques, tools
and skills of this course.
|A.3 Office Management
- Role and responsibilities of a manager
- How to become an effective planner
- What is in the office guideline and procedure
- Staffing the office
- The importance of good customer relation
- Your leadership and effectiveness
- Communication for results
- Building a successful Team
|Office supervisors, front desk supervisors of office dealing with the public.
||Participants will be able to: develop work plan, set up standards and control for office productivities, organize the team that works well together with leadership and human relation skills.
|A.4 Basic Financial Management
- Introduction to financial management
- Understanding financial policy
- Segregation of duties for financial staff
- Basic fund management
|Management or supervisory staff of NGOs and government ministries.
||Participants improved their skills in their role as a manager through team building, improved organizing skills, and basic planning skills.
|A.5 Internal Financial Controlling
- Introduction to internal financial controlling
- Process of financial control
- Identify internal controlling system
- Components of Internal Controls
- Using checklist to review financial management control.
|Accountants and financial managers of NGOs and government officials and private companies
||Participants are able to gather and evaluate financial information in compliance with the Generally Accepted Accounting Practice (GAAP)