Silaka Organization

Administration and Communication
Courses	Target Group	Objectives
Office Skills
*Support management in:* Managing information and work files Managing Petty cash Managing office supplies, program materials and office equipment Organizing meeting and making appointments	Office support staffs, and/or front desk officers in any institutions that deal with the public.	Participants gain practical administrative skills: Preparing and relaying accurate messages Managing work files and office supplies Greeting visitors, organizing and handling mail, making appointments, and preparing meeting.
Communication Skills for Group Building
Theories of communications: concepts and skills on learning, listening and giving and receiving feedback Interpreting body language, communication among different cultures, and among men and women Interpersonal relationships Tools for building and maintaining group dynamics	Staff responsible for facilitating and developing community based discussion and dialogue.	Participants have a good understanding of communication theories, using practical skills and tools for improving dialogue within the community.
Report Writing Skills
Writing as a form of communication Determining fact and�findings Summarizing informatio Presenting information How to write summary and conclusion Making recommendations Process of report preparation for different report	Individuals with the task and responsibility to write report.	Participants are able to prepare and write an effective report.
Effective Facilitation Skills
What is documentation? Planning & organizing meeting What is facilitation in a meeting? Do and don't in facilitating meeting Chairing meeting Tasking minutes Tasks in post meeting	Trainers, facilitations, minute takers and reporters who are tasked with facilitating group discussions.	Participants can facilitate group meeting and discussion with improved skills.
Conflict Resolution
Concepts for understanding conflict Tools of conflict analysis Tool for better communication Conflict resolution Conflict management skills	Managers, community development staff and leaders of in charge of team building to achieve common agenda.	Participants are prepared to implement actions in preventing violent conflict and transform their communities by using Active Non Violent methods.
Active Non-Violence (ANV)
Basic concepts and understanding of ANV Understanding the strategies of dealing with conflict through ANV Gender and ANV in action Learning successful experiences of ANV in Cambodia and other countries. Steps and preparation for ANV Networking and how to sustain the network How to cope with fear in ANV Strategies for mobilizing the resource for ANV	All levels of staff in organizations and government and key activists practitioners in communities.	Participants are prepared to implement actions in preventing violent conflict and transform their communities by using ANV methods.
Effective Meeting Using Robert Rules
The purpose of parliamentary procedure Basic rules of parliamentary procedure Running a meeting effectively The secretary and minutes keeping Type of motions in official meetings Subsidiary motion and rank Voting	Staff on NGOs, government ministries and department of public who are taken with the responsibility of chare person in an official meeting.	Participants are able to run meeting effectively by using Robert rules of order.
Team Building
Good and bad team leaders, team members Problem in my team Gaining support Successful team building Team life cycle How to build good communication	All level of NGO staff, community workers, government ministries and department of public/private institutions.	Participants are able to strengthen team work through improving communication and problem solving with team.
Basic Gender in Project Development
Concept of gender and its role Gender equity and equality Gender gad and partiality Gender and development, education, and work Opportunities and obstacles for participating in community development The importance of gender equality in developement Gender need and analysis Gender issue in Cambodia and Millennium Development Goals	All levels of staff in an institution wished to address gender issue in their organization and program.	Participants will understand basic Gender issue in development and how to promote gender to community. They will pratice exercises, learn basic concepts, and practice skills on Gender and Development.
Presentation Skills
Introduction to presentation skills Key massage (WHPI) Planning a presentation Design a presentation Tips to be an effective presenter	Management or supervisory staff of NGOs and government ministries tasked to deliver messages to the public.	Participants are more effective in their role in planning a design and presenting effective message to public.

Administration and Communication | Management and Governance
Financial Management | Project Planning and Management